Job Description:
The Salesforce Administrator will be an integrated partner in the ongoing development of our client’s salesforce.com platform. The successful candidate will have a record of success in improving processes and adoption. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform
Responsibilities:
- Support new and existing SalesForce user base with questions and issues in Sales Cloud and Service Cloud
- Maintain, prioritize and report on user request backlog
- Identify core operational issues and propose new work streams, application solutions, and process improvements for core business units
- Document system configuration and administrative processes
- Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
Requirements:
- At least 3 years of SalesForce Sales Cloud and Service Cloud configuration experience
- Salesforce Administrator Certification (ADM201)is required
- Salesforce Administrator Certification (ADM211) is highly preferred
- Previous consulting experience is nice to have
- Exceptional problem-solving skills with a strong drive to seek resolution to issues
- Ability to work independently, as well as part of a team, on multiple projects
- Previous experience working in an agile environment.